Install in Word
Add the CiteMatch manifest, open the task pane, and confirm that your Word version is supported.
Open the install guideCiteMatch for Word
From installation to your first source receipt.
CiteMatch is a Microsoft Word add-in. Start with a blank document and the labeled sample before opening client work.
Connect this computer
Create a short-lived connection code in your account, then enter it in the Word pane.
Manage Word computersRead a result
Understand verified, mismatch, not found, and source unavailable without treating software as legal judgment.
Review result meaningsFirst review
Four controlled steps
- Install CiteMatch and open its pane from the Word ribbon.
- Connect the computer using the one-time code shown in your account.
- Run the clearly labeled sample in a blank document.
- Read every receipt and check any unavailable source independently.
Court opinion access
Some court-opinion retrieval requires your own free source-provider key. It stays in the add-in's local storage and is sent only for that source request.
Open the access-key walkthroughStill stuck?
Support covers Word setup, billing, privacy, refunds, and known limitations.
Visit supportAccount, model, and billing
The operational answers in one place.
Manage two Word computers
An individual subscription permits two active installations. Revoke a retired computer in Account before connecting a replacement. More than three self-service replacements in 30 days requires human review.
Optional on-device matching aid
The optional aid is not downloaded during an ordinary review. Settings shows an explicit Download about 1 GB action. It runs on this computer, may choose one supplied citation candidate or abstain, and never decides whether quoted words match. Unsupported computers keep the word-for-word review.
Cancel without losing the paid term
Cancel from Account and billing or the payment-provider portal. Renewal stops, while access continues through the current paid term unless that term is fully refunded.
Request a refund
Open Account, choose a reason category, and submit the request. A qualifying voluntary full refund within 14 days is automatic. Statutory, service-failure, disputed, partial, and exceptional requests receive human review. Account shows the current status.
Troubleshoot safely
Record the operating system, Word version, CiteMatch version, product step, time, and visible error state. Do not send a document, client name, quotation, citation list, source key, or payment credential.
Know the limits
CiteMatch is not a citator and does not determine good law, proposition support, context, strategy, or filing readiness. Unavailable and unsupported sources require independent review.